Frequently Asked Questions
Where can I buy Blackwood® For Men products?
The pump on my bottle seems stuck. What should I do?
The Blackwood® For Men pump should pop up after a full counter-clockwise twist. If you have any trouble, first tighten the bottom part of the pump clockwise (to the right) as much as possible, then turn the nozzle counter-clockwise (to the left). DO NOT pull up on the pump. Just turn the nozzle & it should pop up on its own. For a visual aid, check out this quick video. Also note, our Hair Hydrator has a small plastic lock that must be turned to the side to work properly. Check out this video on how to unlock your bottle. If you still have difficulty, contact our Customer Service Department at (562) 267-9009 or email us at firstname.lastname@example.org
How long does shipping take?
Items shipped via UPS Ground (which includes all $25+ orders that ship free) should arrive within 4-10 business days. Shipments via UPS Air will should arrive within 1-4 business days.
Is there a shipping minimum?
There is no minimum number of items we will ship. We offer free shipping on orders over $25 (USD), before tax and after any applicable discounts. Valid only for contiguous U.S.
Do you ship internationally?
We do not ship internationally at this time.
Do you process orders right away?
We process orders Monday-Friday, excluding holidays, in the order they are received. Orders received after 12:00pm PT will not be processed until the following business day.
What should I do if there is an issue with my order?
Email us directly anytime at email@example.com.
What is your return policy?
When you receive your item, inspect it carefully. If you believe it has any defects or is incorrect, send it back unused within 30 days for a full refund. To get your refund, first obtain a Return Authorization number (RA#) by calling our Customer Service staff at (562) 267-9009 or by emailing us at firstname.lastname@example.org. The RA# must be written on the shipping label. All items will be inspected before refunds are issued, and the Returns Department retains full discretion on granting of refunds. RA# is good for 14 days only.
What if I want to change or cancel my order?
Send an email to email@example.com or contact Customer Service by calling (562) 267-9009. If your order has not processed yet, we will do our best to change it for you. If it has already shipped, you can send it back to us once you receive it. But you must do so within 30 days. Also, the item(s) must be unused, and you must pay the full shipping and handling fee, plus a 15% restocking fee, before receiving your refund or exchanged merchandise. Contact us to obtain a Return Authorization number (RA#) before sending your return.
Do you have a gift wrap option?
We do not have a gift wrap option at this time.
What is your animal testing policy?
We NEVER test our products, or any of their ingredients, on animals. All Blackwood® For Men products are certified Cruelty-Free.